Privacy Policy

Last updated: July 7, 2026

Altacoo operates this website to provide educational resources, practical guides, research-based insights, and information related to rollators and mobility products.

This Privacy Policy explains how Altacoo ("we", "us", or "our") collects, uses, and shares personal information when you visit, interact with, or communicate through our website and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. The types of information we may collect depend on how you interact with our Services.

We may collect the following categories of information:

• Contact information, such as your name and email address when you contact us, subscribe to updates, submit questions, or otherwise communicate with us.
• Communication information, including information you provide when contacting Altacoo, submitting feedback, or asking questions about our content or services.
• Device and usage information, including your IP address, browser type, device information, operating system, pages visited, interactions with our website, and other technical information collected through cookies and similar technologies.
• Research-related information, when we receive questions, feedback, or other information voluntarily provided by users for educational or content improvement purposes.

Information We Do Not Intentionally Collect

Altacoo is primarily an educational website. We do not intentionally collect sensitive personal health information through our website.

Please do not submit personal medical records, private health information, or confidential medical details through our website or email communications.

How We Use Personal Information

We may use personal information for the following purposes:

• Provide and improve our Services. We use information to operate our website, improve our educational content, understand user interests, and enhance website functionality.
• Respond to communications. We use information you provide to answer questions, respond to requests, and communicate with you.
• Analyze website usage. We may use technical and usage information to understand how visitors interact with our website, improve user experience, and evaluate content performance.
• Maintain security. We use information to protect our website, prevent misuse, detect security issues, and comply with legal obligations.
• Develop educational content. We may use aggregated and de-identified information, such as common questions or recurring topics, to improve our guides and research resources.

Research and Educational Content

Some Altacoo articles may reference aggregated and de-identified information from publicly available sources, including customer reviews, buyer questions, product information, and other publicly available materials.

This information is used to identify common questions, concerns, terminology, and real-world scenarios related to rollators and mobility products.

Altacoo does not use publicly available information to identify individual users, and such information should not be considered medical evidence, clinical research, or a substitute for professional evaluation.

Cookies and Analytics

We may use cookies and similar technologies to operate our website, remember preferences, understand website traffic, and improve our Services.

These technologies may collect information such as browser type, pages viewed, time spent on pages, referring websites, and general usage patterns.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

How We Share Personal Information

We may share personal information only when necessary for legitimate business purposes, including:

• Service providers. We may share information with third-party providers that help operate our website, hosting, analytics, security, communication, or other technical services.
• Shopify. Our website is hosted on Shopify, which may process personal information related to your use of our website in order to provide and improve its platform services.
• Legal requirements. We may disclose information when required by law, legal process, or government request, or when necessary to protect our rights, safety, or services.

Relationship with Shopify

Our website is hosted by Shopify. Shopify may collect and process personal information about your access to and use of our website in order to provide, maintain, and improve its services.

Information submitted through our website may be processed by Shopify and third-party service providers located in countries other than your own.

For more information about Shopify's privacy practices, please review Shopify's Privacy Policy: Shopify Privacy Policy

Third-Party Links

Our website may contain links to third-party websites, including manufacturers, healthcare organizations, government resources, research sources, and other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

Data Security and Retention

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, operational, and security requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information where applicable.
• The right to opt out of certain data processing activities where required by applicable law.

To exercise applicable privacy rights, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the applicable age of consent.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@altacoo.com