A little help. A clear next step.

01 / Setup & everyday use

Setup & everyday use.

Need help assembling your QX02, adjusting the handles, using the brakes or folding the frame? Email us with your question and a photo of the part you are working on.

For a user manual, send us your model name or a photo of the product label so we can help you find the right instructions.

If a part is missing or damaged, stop using the rollator and contact us before continuing.

02 / Replacement parts

Replacement parts & accessories.

Contact us if an accessory is damaged or lost. We can arrange to send a replacement by mail.

Tell us which part you need and include your model or order information. A photo helps us identify the correct item. We will confirm the replacement details and delivery information by email.

03 / Warranty

3-year warranty.

Your rollator comes with a 3-year warranty. If you experience a product issue, contact our team for warranty assistance.

To help us get started

• Include your order number and purchase date.
• Describe the issue and when it started.
• Attach clear photos of the affected part, if possible.

We will review the details with you and explain the next steps.

04 / Amazon orders

Help with your Amazon order.

For delivery updates, return options and refund requests, start with your order in your Amazon account. The options and terms shown for that order apply.

For product questions, assembly, warranty or accessories, email our support team directly. You can also contact us through Amazon Messages from your order.

05 / Before you buy

Questions before you buy?

We can help explain product features and details. Tell us what you would like to know about storage, folding or everyday use.

Our rollator guides and buying worksheet can help you organize your questions before choosing.